Should you have a technical issue, we ask that you follow the steps below to ensure that we resolve your issue as quickly and effectively as possible. Most issues are resolved same day though we aim to be thorough and ask taht you allow us some time to go over your photos/documents to provide thorough input.
(1) Refer To Our FAQ Section
Refer to our FAQ section as most issues can be resolved there. For further assistance, please email tech@allamericanbillet.com including the information below...
(2) A Detailed Description Of Your Issue
When issue occured.
What caused (or may have caused) the issue.
When did you purchase your product?
How long has the product been installed.
Any additional information of note (the more detailed the better).
(3) Photos
We realize not all issues can be noted in a photo, yet this will help substantially and is needed in most cases for exchanges and warranties. We aim to make troubleshooting as smooth as possible and the moment it takes to send a photo dramatically aids everyone in this regard.
(4) Contact Information
Simple enough, please include your name, address, phone number and email address. Giving us an email and phone gives us a back up to make sure we're in touch and can get back to you quikcly.
